UEPAKI is an Exclusive online marketplace aggregating the exchange of products & services between sellers and Customers. The Artistic and Talented professionals are available to offer their customized products, designs & services.

Query:: I saw the product at Rs. 3000 but post clicking on the product, there are multiple prices and the size which I want is being sold for Rs. 3500. Why is there a change in price in the product description page?

Uepaki is an online marketplace, facilitating multiple sellers sell a particular style at different prices as may be set by each such seller respectively. Though Uepaki doesn't welcome resellers on its platform, but at times customers can come across lookalike products from multiple sellers under its roof. Also, the product price on the listing page of the platform, may or may not always reflect the lowest price for that particular style. This is because the seller whose price is displayed on the list page is selected based on the application of a number of parameters and price is only one such parameter. At times, price do vary beacuse of color, size and availability of the product. However, once you land on the product display page on the platform for a specific style, you will have access to the price offered by all sellers on the platform for the relevant style.

If you receive an e-mail, a call from a person/association claiming to be from Uepaki seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at Uepaki or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Here are a couple of baits fraudsters often use to cheat consumers:

Do avoid such baits everytime you come across:

Congratulations! You have been nominated as Uepaki's ‘Best customer’ and are now eligible for a luxury gift item. Please share your proof of address and your debit/credit card details to avail this great offer.

Hi, I’m calling from Uepaki. We are happy to let you know that you have won an exclusive lucky draw coupon of Rs. 10000 on your latest purchase. Please share your credit/debit card number so we can credit the money directly into your bank account.

We advise you to beware of all the fraudulent individuals/agencies that are enticing job seekers by promising them career opportunities at Uepaki in lieu of

• Recruitment Fee
• Processing Fee
• Security Deposit
• Software or equipment charges
• On-boarding charges etc.

Please be cautious that, Uepaki and its recruitment partners never ask for any fee in exchange for an offer letter or interview calls. All offer related communications are sent from only an official Uepaki email id.

Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within 'My Orders' section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from 'My Orders' section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

You can create a Return in three simple steps

• Tap on MyOrders
• Choose the item to be Returned
• Enter details requested and create a return request

Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4–7 days.

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:

Note :You can add and maintain up to 5 bank accounts for NEFT/IMPS refunds. If you wish to add a new bank account over and above the five bank accounts already linked to your Uepaki account, please delete an existing bank account. This activity can be done a maximum of 5 times a year.

Customers in case have to opt for self ship need to ship the item back to the seller point of origination, i.e. seller registered store address.

Store Details can be found in the description section of the product detail page. You can find them in the order section below.

We are working very hard and will be looking to launch marketplace after the successful registration of very 1st 1000 sellers.

To redeem Uepaki Points, you will have to continue shopping with us on App/M-site/Website. In case, you don’t have access to the App/Website or M-site, don’t worry, your Uepaki Points are safe with us, whenever you get access of these Platforms in future, you can redeem the same (unless points have not expired)

Processing fee refers to the payment charges levied by Uepaki on low value orders & services amounting below ₹999.

A fee of Rs. 99/- will be applicable to the orders under Rs. 999/-.

• If the order is cancelled, lost or un - delivered to your preferred location, we will refund the complete order amount including the processing fee, if paid online.
• If you return an order delivered to you, order Processing Fee will not be refunded. However, if you self - ship your returns, we will reimburse self - shipment charges based on Uepaki's Returns Policy. For accounts whose return behavior violates our fair usage policy, Processing fee will be non - refundable irrespective of order value.

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our customer friendly return policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect a Processing fee for all orders and disable the cash-on-delivery option for accounts that have a high percentage of returns and shipments not accepted by the value of orders placed.

**Uepaki reserves the exclusive discretion to terminate your user account on the Platform if it believes that your usage of the Platform is in violation of the Fair Usage Policy and the Platform's Terms of Use.

Please tap on “My Orders” section under main menu of App/Website/M-site to check your order status.

All orders placed on Uepaki are dispatched through our shipping partners such as Blue Dart, Delhivery, Shadowfax, Expreesbees, etc.

You can find out if Uepaki delivers to your PIN Code using the courier serviceability search tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

No. At this point, Uepaki delivers products only within India.

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.

Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

• Please do not use the item for which claim is being raised.
• You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario/
• The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users.
• The refund for prepaid/Cash on delivery orders will be done after the investigation.

You may not be liable for a refund, if he/she falls in any of the scenarios stated below:

1. Failure to provide adequate information about the case.
2. Failure to provide snapshots of the packet and box(if any)
3. If a pilferage delivery was received, pilferage claims must be made the same day.
4. You must not dispose of the packaging for 3 - 4 days post - delivery. We might need to pick-up your packaging for investigation at our end.
5. You have used the item for which claim was raised.

In case of a component missing from a multi-component item such as Kurta, Bed - sheets, inner wear sets etc.only exchange return option would be provided basis serviceability and product type

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.

Yes, you can modify the shipping address of your order before we have processed, "Packed" it, by updating it under 'change address' option which is available under ‘My Order’ section of App/Website/M-site.

Sellers if like to deliver services in more than one category need to register separately. Separate panels will be allocated to manage multiple services.

Tap on “My Orders” section under the main menu of your App/Website/M-site and then select the item or order you want to cancel

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.

Yes, you can modify the shipping address of your order before we have processed, "Packed" it, by updating it under 'change address' option which is available under ‘My Order’ section of App/Website/M-site.

Sellers if like to deliver services in more than one category need to register separately. Separate panels will be allocated to manage multiple services.

Tap on “My Orders” section under the main menu of your App/Website/M-site and then select the item or order you want to cancel

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.

Uepaki's returns and exchange policy gives you an option to return or exchange items purchased on Uepaki for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

• Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
• Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Uepaki credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received by our seller or our partner fullfillment center or our own warehouse and it has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Uepaki for same or different sizes of same style or for any other item of the same or different value from Uepaki within the specified exchange period subject to your address being serviceable for an exchange.

The following EXCEPTIONS and RULES apply to this Policy:

• Swarovski, Precious Jewelry, Cosmetics, Rayban Sunglasses, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.
• Some products like fine jewellery, watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like sherwanis can only be exchanged not returned. Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery.
• Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available. Also, these items cannot be exchanged.
• All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).

Under Exchange Policy, kindly adhere to the following "Terms & Conditions"

• If you choose to exchange the item purchased by you on Uepaki within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.
• If you choose to exchange item purchased by you on Uepaki for any other item of the same or different value from Uepaki. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you.
• Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by Uepaki as the case may be, for an exchange.
• Applicable refund for exchange will be trigger post successful pick of original item from you.
• Exchanges are only allowed for pincodes which are serviceable for an exchange.
• Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple item at a time by initiating separate exchange request for each of the item.
• Non- returnable products/categories cannot be exchanged.
• Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders.
• Uepaki shall reserve the right to restrict exchange of the items purchased on Uepaki if customer in any way breaches or misuse this policy, as determined in Uepaki’s sole discretion.In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
• Uepaki will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Uepaki would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
• If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
• If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

To return a product to Uepaki, please follow these steps:

• You can return products purchased from Uepaki within the specified return/exchange period(check product details page for the same), except for our non-returnable products and high-value products which can only be returned for limited number of days.
• Create a 'Return Request' under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the 'Return' button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode
• We offer pick-up facility in selected locations basis our courier serviceability.
• If reverse pick-up option is not available at your location you can self-ship the product to us

Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact.Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.

Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact.Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk closest to you. We have listed out the addresses of the Returns desk in another section on this page.

We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website/Msite.

Note:NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.

If you would like to exchange products purchased from Uepaki, please follow below mentioned steps:

• You can create exchange for products purchased from Uepaki within the specified return/exchange period (check product details page for the same) under “My Orders” section of App/Website/M-site. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference
• Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.
• Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
• At any time, you can track the status of your exchange requests under “My Orders” of App/Website/M-site.

Once you create a return via App / Desktop as per the returns policy, Uepaki will ensure a quick, easy and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated immediately.

At the time of creating a return, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of pickup, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our Contact Center

Upon successful pickup of the return product at your doorstep, Uepaki will instantly initiate the refund to your source account or chosen method of refund. Instant Refunds is not available in a few select pin codes and for all self ship returns.

For refunds taken into source accounts via UPI & Wallet, your refund will reflect instantly (48hrs in case of delay).For refunds taken to source accounts (that is Credit Card, Debit Card and Netbanking), your refund may take 7-10 days to reflect in your account depending upon your bank partner.

After the refund has been initiated by Uepaki as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

• NEFT - 1 to 3 business days post refund initiation
• Uepaki Wallet - Instant
• Online Refund – 7 to 10 days post refund initiation, depending on your bank partner

Please note, Uepaki initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a seller store or shipping partner fullfillment center or uepaki warehouse. In case of any refund discrepancies, Uepaki may at its sole discretion, request you to share with us a screenshot of your bank statement.

Note : You can add and maintain up to 5 bank accounts for NEFT/IMPS refunds. If you wish to add a new bank account over and above the five bank accounts already linked to your Uepaki account, please delete an existing bank account. This activity can be done a maximum of 5 times a year.

If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet.If mode of return is Pickup, our courier person will pickup the products from the pickup address.

Currently, we pick up products only from selected PIN Codes. If your area pincode is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/M-site.

• We will pick up the return within 4 - 7 days from the request placement date.
• Please keep the return shipment ready.

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on App/Website/M-site. The courier bill/receipt should satisfy the following conditions for successful processing:

• It should capture the weight of the return package.
• Residential/office address, destination address, shipment date, amount and other details of the seller store needs to be properly noted dowmn from the product detail page and clearly mentioned.
• The information on the receipt should NOT be edited/over-written.
• The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.
• This is subject to your returns being inspected and successfully processed upon receipt at our end.

Customers need to send the return to their immediate sellers. You can find the store details of the sellers from the product detail page inside the product detail section or on your invoice. Please ensure that you specify the name of the seller you purchased the products from. You can also find the seller name and seller address on your order invoice and thereby should dispatch the package to the address mentioned. Kindly do not send it to any other address as the return package would not be treated as accepted.

This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Uepaki assumes no liability in this regard. For more details, please call our customer care.

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Uepaki assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.

You can create your account on Uepaki by hitting on "Create New Account" here. You need to enter required details such as name, email & mobile number along with a password of your choice and verify your mobile number to create & unlock your account with us.

Simply login by entering your email address or mobile number added to your account while registering. Enter the otp received and login using the same.

Uepaki's security policy sometimes requires you to enter your password if you have not logged in with OTP for a very long time. This is done to ensure that no one else can access your account after you have discarded your mobile number and it is assigned to someone else as per government policy.

You can login with mobile number and password. This works if your mobile number is verified on your account. To login with mobile and password, enter your mobile number and "Proceed to Login". On the OTP page, you will find the option to login with password. However, it is highly recommended that you login with OTP for convenience and security.

Upon successful pickup of the return product at your doorstep, Uepaki will instantly initiate the refund to your source account or chosen method of refund. Instant Refunds is not available in a few select pin codes and for all self ship returns.

Alternate Mobile Number is another mobile number that can be used to gain access to your account if you loose your login mobile number, for example if you lose your mobile or you just decided to change your number. In such a case, you can enter your login mobile number and alternate mobile number, the OTP will be sent to the alternate mobile number and you will be able to login to your account and change your password and your login mobile number.

Providing an email is mandatory to create an account on Uepaki. We do so to add on security to your account as it will allow you to easily reset your password if you forget it anytime.

Mobile numbers given along with shipping address cannot be used to log in on Uepaki. To use a number for login on Uepaki, you need to add your number to your profile and verify it with OTP. This can be done under profile section in Account.

Account recovery is the process of getting access to your account in case you have changed or lost your mobile number and did not change the mobile number on your Uepaki account before you lost that number. This can be done by validating a saved credit/debit card expiry date (Uepaki does not charge anything for this) or by entering an OTP sent to your alternate mobile number.

In case you do not have your mobile number with you anymore, Uepaki can use a saved credit/debit card detail from your account, to match for expiry date and give you the option to change your password and update your new mobile number in your account. There is no charge made to the card in this process. Alternatively, you can log in to your account with password if you remember it and change the login mobile number from your profile.

You can log in to your account and change it from your Profile > Edit Profile.

You can update your account details by login into your account. This you can do with your email & password combination in case you don't have your mobile number longer with you.

Uepaki locks accounts for a specified time period or permanently in case there are too many failed login attempts to your account. This is for the security of your account. You should be able to gain access back to your account by resetting your password or call customer care for further help.

We support the following payment options at Uepaki:

• Cash On Delivery *(Available in selected pin codes)
• Credit Card
• Debit Card
• Net banking
• Gift Card ("Will be available soon")
• UPI
• Wallet

Uepaki's Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs. 299 and Rs. 49999. Your existing limits will be revised once, there is a delivery or order rejected against your account, from the new limit implementation logic, if required. To pay for any order using Cash on Delivery (COD) mode of payment, please select the 'Cash On Delivery' option on the payment page. Cash on Delivery option is available only in selected pincodes.However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id. For avoidance of doubt, 'Order Rejection Percentage' shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options.

Further, the COD limit for any user may get decreased to Rs. 24,999, Rs.1500, Rs.0 basis on order rejection percentage and can be reset to Rs.49,999 basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease.

If you do not see a COD option on your payment page, this may be due to one of the following reasons:

• Your order value may be less than Rs. 299 or over Rs. 49,999.
• Our courier partners may not support the Cash on Delivery option for your delivery address.
• You may have placed another order using the COD option which is pending delivery. If the amount of this order when added to your current order exceeds Rs. 49,999, then the COD option will be disabled temporarily.

Uepaki reserves the right to determine the COD limit for every customer and/or orders. The COD limit includes any undelivered, unpaid orders and any new orders being placed.

EMI (Credit Card) is a convenient payment option that you can choose to pay for the order in easy installments to the credit card issuing bank. The option will be soon available only on credit cards issued by the following banks:

• HDFC
• ICICI
• SBI
• AXIS
• AMEX
• HSBC
• INDUSIND
• KOTAK
• RBL
• Standard Chartered.

This EMI option is facilitated by the card issuing bank. The EMI eligibility, payment plan and refund rules are solely on the internal discretion and approvals of the bank.

Add the desired products to your Uepaki shopping bag, proceed to checkout, select delivery address and proceed to payment. On payment page, select EMI (Credit Card) under payment options and follow these simple steps:

• Select your Credit Card issuing bank you wish to pay from
• Select the repayment duration (3, 6, 9, 12, 18 or 24 months). The interest rate, monthly EMI and total interest paid will be displayed.
• Enter your Credit Card details
• Click ‘Pay Now’.

The order will be confirmed and shipped on successful payment.

EMI is available for all products on Uepaki except, Jewellery products. Also, the payment option is available only above a minimum order value which varies from bank to bank. For given order value, only the eligible banks will be displayed under the issuing bank list on the EMI payment page.

The issuing bank charges interest per EMI transaction. The interest rates are decided by the bank and are displayed at the time of completing the transaction. There is no processing or convenience fees charged on any EMI transactions.

Customer needs to pay full amount of transaction to the bank, since EMI facility is at sole discretion of the issuing bank, please contact your card issuing bank.

Conversion of transaction into EMI is at the sole discretion of card issuing bank and can also be rejected in unfortunate circumstances. In case the paid amount is not converted to EMI within 7 days then contact your card issuing bank.

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

Following rules will govern whether or not additional GST will be applicable on the products purchased by you:

• If the fulfillment is done on or after July 1st, 2017 and
• If the order is placed before 15th November, 2019, and,
• Total discount percentage is more than 19% of MRP,

then GST may be collected from customer in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers. For a product, if the order is placed on or after 15th November 2019, the discounted prices displayed on Uepaki platform shall be inclusive of all taxes, including GST.

2) GST amount: If applicable, the amount of GST collected from customer depends on category, for example

• Apparel/Clothing: Max 12%
• Footwear: Max 18%
• Home Furnishing: Max. 28%
• Accessories/Other Categories: Max 28%

3) On and from 15th November, 2019, the discounted prices displayed on the Uepaki platform shall be inclusive of all taxes.

Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to platform handling fee collected from the consumer under Shipping Fee policy.

You can apply a coupon on cart page before order placement. The complete list of your unused and valid coupons will be available under “My Coupons” tab of App/Website/M-site.

To make your shopping experience easier and simpler, 'My Cashback' can be used as a instant payment option on Uepaki. You can find it under "Uepaki Credit" section on Uepaki.

When a seller initiates a cancellation, customer is provided goodwill coupon as a token of apology. To use your coupon, you will have to continue shopping with us on App/Website/M-site. In case, you don’t have access to the App/Website/M-site currently, don’t worry, your coupons are safe with us. Whenever you have the access in future, you will be able to use the coupon (unless it has not expired).

For certain products there may be policies restricting maximum discount (including product discount and coupon discount) to a fixed percentage of product MRP. In such cases, the discount on certain coupons might get capped. Please check Cart for final coupon discount value applied.

To redeem Uepaki Points, you will have to continue shopping with us on App/Website/M-site. In case, you don't have access to these Platforms, don’t worry, your Uepaki Points are safe with us.Whenever you get access in future, you can redeem the points (unless points have not expired).

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our customer friendly policies. Therefore, please ensure that the details you provide us are correct and complete and inform us immediately of any changes to the information that you provided while registering. Uepaki verifies the email addresses to ensure important communication about orders and shipments are reaching our customers. Email addresses that have an invalid domain, no mail server, or no mail box, fail the verification processes set by Uepaki and Uepaki reserves the right to disable any cash on delivery option for orders placed from such accounts that fail the email verification process

• Send SMS to 567691
• Type ECOMD < last 4 digits of your card > and send the SMS from your registered mobile number Example: ECOMD 1234

• Via SMS Type SWON ECOM
• Send the SMS to 09223966666 from your registered mobile number Example: SWON ECOM 1234

Using Mobile Banking Application

• Log in to the iMobile app with your fingerprint or PIN code
• Click on the ‘Cards & Forex’ option to access a list of your ICICI Bank Credit Cards
• From your list of Credit Cards, carefully select the Credit Card you wish to update
• Click on the 'Manage Card' option on this menu
• You can now enable/ disable Tap & Pay/ International/ Online transaction for your Credit Card with a simple toggle

Using Internet Banking

• Login to ICICI Bank Internet Banking
• Mouse over on 'Cards & Loans'
• In the drop down list, click on 'Credit Cards'
• Click on 'Manage Card'
• Choose Credit Card you wish to update
• Click on 'EDIT'
• Enable/Disable Tap & Pay/ International/ Online transaction
• You will receive an OTP on you registered mobile number
• Enter the OTP and click on 'Submit'

Using Mobile Banking Application

• Login to the imobile banking application, click on Services
• Next screen, tap on Card Services - Modify Debit Card Limit
• Now select “Domestic” option and select “POS & E-Commerce” option and set the limit for your card and submit
• If you are using your Debit card for “POS & E-Commerce”, set limit for your card as required, and submit

Using Internet Banking

• Open ICICI Bank net banking page and login to your account
• Now click on “Cards & Loan” section and select “ATM/Debit Card” Now click on “Manage Card Limit”
• And finally, select “Domestic Limits” option and set the limit for online transactions and submit

AXIS MOBILE/ INTERNET BANKING:

• Services > Credit Card > Control Center > Domestic Usage / International Usage (For Addon Cards please follow Phone Banking IVR process)
• Phone Banking (IVR): Call 18605005555 / 18604195555 (Both Primary and Add on Credit Cards
• For enabling functionality on the Add on, primary holder should call from his/her registered number)
• Select option 3 - Credit Card
• Select option 7 - Manage Usage
• Select the functionality to be enabled on your card

Using Mobile Banking Application:

• Services > Debit Card > Manage Usage limit Using Internet Banking
• Services > Debit Card Services > Select Card > More Services > Manage Usage limit

Using NetBanking:

• Login to NetBanking using your Customer ID
• Click on 'Request' under 'Cards'
• Use scroll bar to see more options and Click on 'Set Card Usage/Limits'
• Your existing Daily Domestic Usage/Limits and Daily International Usage/Limits for all types of transactions would be shown. Online Usage would be disabled under both sections
• Switch on Online Usage under both sections. Then click on Continue
• In the review page, verify the new values and click 'Confirm'
• For authentication, choose the channel to receive the OTP (E-mail ID or Mobile no.), and click 'Continue'
• Enter the OTP and click 'Continue'
• Congratulations!!! You just enabled your Online Transactions

Using EVA - HDFC Bank's Digital Assistant

• Visit HDFC Bank websitehere.
• Click on 'ASK EVA' at bottom right
• Click on 'Credit Card Services'>> 'Manage my Credit Card' >> Online (ECommerce) Transactions>> Enable>>Domestic

Using WhatsApp Banking

• Send the text Credit Card Services' to HDFC Bank's Official WhatsApp number - 7065970659

The RBI has mandated that e-commerce platforms like Uepaki and other payment gateways and aggregators cannot hold a shopper’s card details beyond September 30th, 2022. The official circular on tokenisation is available on the RBI website.

This means that with effect from September 30th, 2022, your original card details will be replaced with a code known as a ‘token’ in the system. You can choose whether you want to tokenize your card or not.

No, the RBI has permitted us to securely tokenize card details after receiving approval. Uepaki can tokenize the card with your permission and you can then use the secured card for every subsequent purchase without having to enter details each time.

Tokenization refers to the replacement of actual card details with a code known as a ‘token’ on a merchant platform. This makes sure that your card details are secured as Uepaki will not save your card details

Since card details are not shared during transaction processing, tokenized card transactions are deemed safer. A tokenized card also eliminates the need to enter details every time.

If you don’t tokenize your card, you will be required to enter card details such as card number, expiration date and CVV for every payment you make on Uepaki with that card.

Yes, your consent is only for one unique card, So, all your cards must be tokenized separately. There is also no limit to the number of cards you can tokenize in your name.

Yes, your consent is for one unique card on one particular platform or website. So your cards must be tokenized on Uepaki separately even if you have tokenized them elsewhere.

De-tokenization is the process of converting a token back to actual card details.

More details on tokenization can be found here.