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Payments & refunds policies at Uepaki are easy to understand. Before an employer or buyer cancels an order or a service or any project, we recommend you to communicate with the product or service provider and express your concerns to let him or her address them.
Alternatively, you can connect with the customer support to help them resolve your issues efficiently. Most issues can be sorted out efficiently with simple communication and sellers or freelancers on Uepaki care about keeping their clients happy.
If the buyer or employer is not able to communicate with the seller or freelancer and feels that the seller or freelancer is not adhering to the rules of engagement then the buyer or employer can raise his/her concerns before Uepaki for assistance to get the service or project back on track.
You will get your refund initiated after the sellers receives their items back and after it passes the quality check.
Refund time depends on the mode of refund:
Time the item takes to reach you will vary in between + 1 to 3 business days.
Time the item takes to reach you will vary in between + 7 to 10 business days.
Time the item takes to reach you will vary in between + 1 business day.
We are sorry for getting your account debited multiple times. Don't worry the extra amount debited from your bank/card account will be automatically refunded. In case not, feel free to reach us out anytime.
Refund time depends on the mode of payment:
Time the item takes to reach you will vary in between + 7 to 10 business days.
Time the item takes to reach you will vary in between + 1 to 3 business day.
Sorry you are facing issues with payment by wallet. Please use "Contact Us" option or alternatively use "Contact Support" to send us relevant information to help you.
Refund will be initiated after the seller receives the item back and it passes their quality check. Please check the whether this item has been received by the seller, using the tracking number provided in the courier receipt on the courier partner website.
You will get your refund initiated after the sellers receives their items back and after it passes the quality check.
Refund time depends on the mode of refund:
Time the item takes to reach you will vary in between + 1 to 3 business days.
Time the item takes to reach you will vary in between + 7 to 10 business days.
Time the item takes to reach you will vary in between + 1 business day.
We are sorry that your order didn't go through successfully but you need not worry at all. The amount debited from your bank/card account will be automatically refunded.
Refund time depends on the mode of refund:
Time the item takes to reach you will vary in between + 1 to 3 business days.
Time the item takes to reach you will vary in between + 7 to 10 business days.
Time the item takes to reach you will vary in between + 1 business day.
Get all your answers for your queries related to offers, discounts & coupons on Uepaki. Browse the section below.
A locked coupon will automatically be unlocked in 3 hours.
You can apply a coupon on a cart page before you place an order.
The complete list of your unused and valid coupons is available under the My Account -> 'My Coupons' section.
Get all your answers for your queries related to your profile & accounts on Uepaki. Browse the section below.
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